Terms of Service

Welcome to chelsiesff

Effective Date: July  20, 2026

These Terms of Service ("Terms") govern your use of chelsiesff.com, including browsing our website, placing an order, purchasing products, and using services made available through our store.

chelsiesff is a trading brand operated and managed by YANG FULING TRADING LIMITED.

By using our website or placing an order, you agree to these Terms, subject to any rights that cannot be excluded or limited under applicable law.

Please read these Terms carefully before making a purchase.

1. Use of Our Website

You may use our website for lawful personal and shopping purposes.

You agree not to use the website:

• For unlawful or fraudulent activities;

• To interfere with the security or operation of the website;

• To attempt unauthorized access to systems, accounts, or data;

• To distribute malicious software or harmful code;

• To impersonate another person or provide intentionally false information;

• To misuse our content, services, promotions, or ordering systems.

We may take reasonable measures to protect our website, customers, and business from suspected fraud, misuse, security threats, or unlawful activity.

2. Products & Product Information

We aim to provide useful and reasonably accurate information about the products offered through chelsiesff.

Before purchasing, please review the applicable:

• Product description

• Available sizes

• Color options

• Product images

• Price

• Shipping information

• Other product-specific details

Colors and appearance may vary slightly depending on lighting, photography, screen settings, and device displays.

Product availability may change, and certain products, sizes, or colors may become unavailable.

3. Orders

When placing an order, please carefully review your order information before submitting payment.

You are responsible for providing accurate:

• Customer information

• Email address

• Telephone number

• Billing information

• Shipping address

• Product selection

• Size, color, and quantity

After an order is submitted, you may receive an electronic order confirmation.

Receipt of an order confirmation does not prevent us from reviewing an order for payment authorization, product availability, suspected fraud, pricing errors, or other legitimate processing issues.

If we are unable to fulfill an order, we will take appropriate steps regarding the affected order, including providing a refund where applicable.

4. Prices

Product prices are displayed on the website and may vary depending on applicable promotions, location, currency, or other factors.

The applicable price and order total will be displayed during checkout before payment is submitted.

Where applicable, shipping charges, discounts, taxes, or other applicable charges will also be displayed or calculated during the checkout process.

We may update product prices and promotions from time to time. Changes generally do not affect orders that have already been successfully placed and accepted, except where required to correct an obvious error or as otherwise permitted by applicable law.

5. Payments

Available payment methods are displayed during checkout and may vary depending on your location and the payment services available.

Payments are handled through the applicable third-party payment service provider.

An order may require successful payment authorization before it can be processed.

Your bank, card issuer, or payment provider may apply additional transaction, currency-conversion, or financial-service fees depending on your account and location. Such charges are determined by the applicable financial institution.

Please refer to our Payment Methods page for additional information.

For your security, never send complete card numbers, CVV/CVC codes, payment passwords, or other sensitive payment credentials to us by email.

6. Order Changes & Cancellations

If you need to change or cancel an order, please contact Customer Service as soon as possible:

Email: service@chelsiesff.com
Telephone: +852-7349344

Please include your order number.

Whether an order can be changed or cancelled depends on its current processing and shipping status.

Once an order has entered fulfillment or has been shipped, we may no longer be able to modify or cancel it.

Where applicable, you may still request a return after receiving the order in accordance with our Return & Refund Policy.

7. Shipping & Delivery

Orders are shipped according to the shipping options, processing times, and delivery information applicable to the order.

Estimated delivery times are estimates rather than guarantees unless expressly stated otherwise.

Delivery may be affected by circumstances outside our reasonable control, including:

• Carrier delays

• Customs processing

• Weather conditions

• Local delivery disruptions

• Incorrect or incomplete shipping information

• Public holidays

• Other transportation or logistics disruptions

Customers are responsible for providing a complete and accurate delivery address.

Please refer to our applicable Shipping Policy for additional information regarding processing, delivery, tracking, and shipping.

8. Customs, Duties & Taxes

Depending on the destination, international shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by local authorities.

Where applicable and unless otherwise stated during checkout, these charges may be the responsibility of the recipient.

Customs requirements and charges vary by jurisdiction and are generally determined by the applicable local authorities.

9. Returns & Refunds

Eligible products may be returned in accordance with our Return & Refund Policy.

Return eligibility may depend on factors including the condition of the product, the applicable return period, and the reason for the return.

Customers should contact Customer Service before sending merchandise back.

Email: service@chelsiesff.com
Telephone: +852-7349344

Approved refunds will generally be returned to the original payment method, subject to our applicable refund terms and processing requirements.

Nothing in our return or refund terms is intended to limit mandatory consumer rights provided by applicable law.

10. Product Availability

All products are subject to availability.

In some circumstances, a product may become unavailable after an order is submitted due to inventory changes or other operational circumstances.

If we cannot fulfill an affected product, we may contact you regarding available options or provide an applicable refund.

11. Promotions & Discount Codes

Promotions, discount codes, and special offers may be subject to separate conditions, including:

• Eligibility requirements

• Validity periods

• Minimum purchase requirements

• Product exclusions

• Usage limitations

Unless otherwise stated, promotional offers may not be combined.

We may reasonably reject or cancel promotional use involving technical errors, misuse, suspected fraud, or activity inconsistent with the applicable promotion terms, subject to applicable law.

12. Intellectual Property

Content displayed on the chelsiesff website, including original store text, graphics, photographs, videos, product descriptions, branding, and other materials, may be owned by, licensed to, or otherwise lawfully used by YANG FULING TRADING LIMITED or the applicable rights holder.

Protected content may not be copied, reproduced, republished, distributed, or used commercially without appropriate authorization.

Third-party trademarks, product names, logos, and other intellectual property remain the property of their respective rights holders.

Please refer to our Intellectual Property Policy for additional information.

13. Third-Party Services

Our website may rely on or interact with third-party services, including ecommerce platforms, payment providers, shipping companies, analytics services, advertising services, and other technology providers.

These third parties may operate according to their own terms, policies, and privacy practices.

Where applicable, your use of third-party services may also be subject to the terms established by those providers.

14. Privacy

Your use of our website and services may involve the collection and processing of personal information.

Information may be used for purposes such as:

• Processing orders

• Providing delivery services

• Handling payments and refunds

• Providing Customer Service

• Preventing fraud and misuse

• Operating and improving the website

• Analytics and advertising where permitted

Please review our Privacy Policy for more information about how personal information may be collected, used, shared, and retained.

15. Website Availability

We aim to keep our website and services available and functioning properly.

However, we cannot guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur due to maintenance, technical issues, service-provider outages, updates, security measures, or circumstances outside our reasonable control.

16. Disclaimer

To the extent permitted by applicable law, the website and its content are provided for general shopping and informational purposes.

We do not exclude or limit warranties, guarantees, remedies, or other consumer rights that cannot legally be excluded or restricted.

Nothing in these Terms is intended to override mandatory consumer protection laws that apply to your purchase.

17. Limitation of Liability

To the extent permitted by applicable law, YANG FULING TRADING LIMITED will not be liable for indirect, incidental, or consequential losses arising from the use of the website or products where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability where doing so would be prohibited by applicable law.

Your statutory and mandatory consumer rights remain unaffected.

18. Fraud & Misuse Prevention

We may use reasonable measures to detect and prevent fraudulent transactions, payment abuse, unauthorized account activity, promotional misuse, return abuse, and other suspicious activity.

Where reasonably necessary, an order or transaction may be reviewed, delayed, cancelled, or refunded if we identify a legitimate security, payment, fraud, or compliance concern.

Any such measures will be applied subject to applicable law.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, business practices, website functionality, or applicable requirements.

The revised Terms will be published on this page.

Changes will apply from the effective date of the updated Terms, subject to applicable law and any rights relating to orders already placed.

20. Governing Law

These Terms and the operation of chelsiesff are governed by the laws applicable to YANG FULING TRADING LIMITED in Hong Kong, subject to any mandatory consumer protection laws that may apply in the customer's place of residence.

Nothing in this section is intended to deprive consumers of mandatory rights or protections that cannot legally be waived.

21. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Company Information

Company Name / Legal Entity: YANG FULING TRADING LIMITED

Trading Brand: chelsiesff

Website: chelsiesff.com

Email: service@chelsiesff.com

Telephone: +852-7349344

Registered Office Address:
Room 60, 3rd Floor
Loo Lee Center
45 Kai Yuen Road, Kwun Tong
Kowloon, Hong Kong

Address Type: Registered Office Address

Operating Entity:
YANG FULING TRADING LIMITED is the legal entity responsible for the operation and management of chelsiesff.

Address Notice: The Hong Kong address listed above is our registered business address and is not a merchandise return address.

23. Contact Us

If you have questions about these Terms, your order, payment, shipping, returns, or other store-related matters, please contact:

Email: service@chelsiesff.com
Telephone: +852-7349344

For order-related inquiries, please include your order number and the email address used when placing your order whenever possible.

YANG FULING TRADING LIMITED
Operating entity of chelsiesff