Cancellation, Returns & Refund Policy

This Cancellation, Returns & Refund Policy applies to purchases made through chelsiesff, a brand operated and managed by YANG FULING TRADING LIMITED.

We want your shopping experience to be straightforward and transparent. Please review the following terms regarding cancellations, returns, exchanges, and refunds.

1. Order Cancellation

Customers may request cancellation within 24 hours of placing an order, provided the order has not already been shipped or entered a stage of fulfillment where cancellation is no longer possible.

To request a cancellation, please contact:

Email: service@chelsiesff.com

Please include your order number and the email address used to place the order.

We will make reasonable efforts to accommodate your request. However, once an order has entered fulfillment or has been shipped, cancellation may no longer be possible.

2. Order Processing

Orders are generally processed within 2–5 business days, excluding weekends and public holidays.

Please note that processing time is separate from estimated shipping and transit time.

Once your order has been dispatched, tracking information will be provided when available.

3. 30-Day Return Policy

Eligible products may be returned within 30 days from the date of delivery.

To qualify for a return, products should generally be:

• Unused;

• Unworn;

• Unwashed;

• Undamaged;

• In their original condition;

• Returned with original tags attached; and

• Returned with original packaging where reasonably possible.

Products that do not meet these conditions may not qualify for a refund, subject to applicable consumer protection laws.

4. How to Request a Return

Before sending any product back, please contact our Customer Service team at:

service@chelsiesff.com

Please provide:

• Your order number;

• Customer name;

• The product you would like to return;

• The reason for the return; and

• Clear photographs if the product is damaged, defective, incorrect, or materially different from what was ordered.

Please wait for return instructions before shipping your package so that your return can be correctly identified and processed.

5. Authorized Return Address

Approved merchandise returns may be sent to our authorized return and logistics processing facility according to the instructions provided by Customer Service.

Authorized Return & Logistics Processing Facility:
Room 501, 5/F, Building M,
Feige Industrial Park,
No. 1223 Guihua Guan'guang Road,
Guanlan Subdistrict, Longhua District,
Shenzhen, Guangdong, China

Address Type: Authorized Return & Logistics Processing Facility

Important: Please contact us before sending a return.

Do not send merchandise returns to YANG FULING TRADING LIMITED's Hong Kong registered office unless specifically instructed to do so by our Customer Service team.

6. Return Shipping Costs

If a return is requested for personal reasons, including:

• Change of mind;

• Incorrect size selected by the customer;

• Fit preference;

• Style or color preference; or

• Other customer-related reasons,

the customer is generally responsible for the applicable return shipping costs.

If we confirm that you received a:

• Damaged product;

• Defective product;

• Incorrect product; or

• Materially misdescribed product,

chelsiesff will be responsible for reasonable return, replacement, or applicable shipping costs associated with resolving the verified issue.

7. Refunds

Once an authorized return has been received, we will inspect the product and notify you of the outcome.

If your refund is approved, it will be issued to the original payment method used for the purchase.

Approved refunds are generally processed by us within approximately 3–7 business days after the return has been received and approved.

Your bank, card issuer, or payment provider may require additional processing time before the refunded amount appears in your account.

8. Original Shipping Charges

Original shipping fees and optional express-shipping charges are generally non-refundable when a return results from:

• Change of mind;

• Personal preference;

• Sizing or fit preference; or

• Customer ordering error.

This does not apply where otherwise required by applicable law or where the return results from a confirmed error attributable to chelsiesff.

9. Exchanges

Eligible size exchanges may be requested within 30 days of delivery, subject to product availability.

Products submitted for exchange should generally remain unused, unworn, unwashed, undamaged, and in their original condition.

For exchanges resulting from personal sizing or fit preferences, the customer is generally responsible for applicable return and reshipping costs.

If the requested replacement product or size is unavailable, we may offer another available option or process an applicable refund.

10. Damaged, Defective or Incorrect Products

If your product arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us promptly at:

service@chelsiesff.com

Where appropriate, please provide:

• Your order number;

• Clear photographs of the product;

• Photographs of the packaging;

• A photograph of the shipping label; and

• A brief description of the issue.

After reviewing the information, we may provide an appropriate resolution, such as:

• Replacement;

• Reshipment;

• Refund; or

• Another appropriate solution based on the circumstances.

11. Non-Returnable Products

Subject to applicable law, returns may not be accepted for:

• Products that have been worn;

• Washed or laundered products;

• Altered products;

• Products damaged through misuse or improper care;

• Products with missing original tags;

• Personalized or custom-made products;

• Hygiene-sensitive products after applicable protective seals have been removed;

• Products purchased from another seller or website; or

• Products clearly identified as non-returnable before purchase where legally permitted.

Nothing in this section limits mandatory consumer rights that cannot legally be excluded.

12. Sale & Promotional Products

A product being discounted, on sale, or purchased during a promotional event does not automatically make it non-returnable.

Unless otherwise clearly disclosed before purchase, eligible discounted products remain subject to our standard return conditions.

Applicable consumer rights relating to defective, damaged, incorrect, or materially misdescribed products are not removed solely because a product was purchased at a discounted price.

13. Out-of-Stock Products

If a purchased product becomes unavailable before fulfillment, we may contact you and offer an alternative product where appropriate.

You are not required to accept a substitute.

If you do not accept an alternative, the applicable amount paid for the unavailable product will be refunded to the original payment method.

14. Return Package Responsibility

We recommend using a trackable shipping method when returning merchandise and keeping your shipping receipt and tracking information until your return has been completed.

Customers are responsible for ensuring that return packages are securely packed.

We are not responsible for return packages lost or damaged during return transit where the return shipping service was arranged independently by the customer, except where otherwise required by applicable law.

15. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded or restricted.

Where mandatory consumer protection laws applicable in the customer's jurisdiction provide greater protection, those mandatory rights will continue to apply.

16. Governing Law

This policy is governed by the laws of the Hong Kong Special Administrative Region, without prejudice to mandatory consumer protection rights that may apply to customers under the laws of their jurisdiction.

17. Company Information

Company Name / Legal Entity: YANG FULING TRADING LIMITED

Trading Brand: chelsiesff

Brand Established: 2026

Telephone: +852-7349344

Customer Service Email: service@chelsiesff.com

Registered Office Address:
Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong
Address notice: This is our registered business address and is not a return address.

Address Type: Registered Office Address

Operating Entity:
YANG FULING TRADING LIMITED is the entity responsible for the operation and management of chelsiesff.

Registered Address Notice: The Hong Kong address above is our registered business address and is not a merchandise return address.

Authorized Return & Logistics Processing Facility:
Room 501, 5/F, Building M,
Feige Industrial Park,
No. 1223 Guihua Guan'guang Road,
Guanlan Subdistrict, Longhua District,
Shenzhen, Guangdong, China

Customers should contact Customer Service before sending merchandise to the return facility.

18. Contact Us

For order cancellations, returns, exchanges, damaged or incorrect products, refunds, or other questions regarding this policy, please contact:

Email: service@chelsiesff.com
Telephone: +852-7349344

YANG FULING TRADING LIMITED
Room 60, 3rd Floor, Loo Lee Center, 45 Kai Yuen Road, Kwun Tong, Kowloon, Hong Kong
Address notice: This is our registered business address and is not a return address.

YANG FULING TRADING LIMITED is the entity responsible for the operation and management of chelsiesff.

Please Note: The Hong Kong registered office is not a return address. Please contact Customer Service and follow the applicable return instructions before sending merchandise.