SHIPPING POLICY
Shipping & Delivery Policy
At chelsiesff, we aim to process and deliver your order as efficiently as possible. Below you'll find important information about order changes, processing times, shipping, tracking, customs, and delivery issues.
Order Changes & Corrections
Please review your order confirmation carefully after placing your order to make sure your shipping address, contact information, size, color, and other order details are correct.
If you need to correct or update your order, please contact us at:
Please contact us within 24 hours of placing your order.
We will make reasonable efforts to accommodate your request. However, once an order has entered processing or has already been shipped, we may no longer be able to modify or cancel it.
Order Processing
Orders generally require 2–5 business days for processing before shipment.
Processing includes order verification, stock preparation, packing, and preparation for shipment.
Processing times may be longer during holidays, promotional periods, or periods of unusually high order volume.
Orders may also be delayed if payment information, shipping information, or other order details are incomplete or require additional verification.
Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.
Please allow some time after receiving your tracking number for tracking information to become available or update in the carrier's system.
If you have not received tracking information within 5 business days after completing your payment, please contact:
Our Customer Service team will help you check your order status.
How to Track Your Package
You can track your shipment using the tracking number included in your Shipping Confirmation email.
Tracking information may be available through your local delivery carrier once the package enters the destination country's delivery network.
You can also track international shipments through:
17TRACK
Tracking updates may occasionally take several days to appear while a package is transferred between international and local carriers.
Estimated Delivery Times
Your estimated delivery time consists of:
Order Processing Time + Shipping Time
Processing Time: 2–5 business days
Estimated shipping times after dispatch:
| Destination | Estimated Shipping Time |
|---|---|
| United States | 7–15 business days |
| Canada | 5–12 business days |
| Europe | 5–12 business days |
These timeframes are estimates rather than guaranteed delivery dates.
Actual delivery times may vary due to carrier delays, customs processing, holidays, weather conditions, destination location, or other circumstances outside our reasonable control.
Tracking Delays
For international shipments, tracking information may not update continuously while your package is moving between countries or carriers.
For orders traveling to the United States, there may be a delay before the package appears in the local USPS tracking system.
In some cases, tracking updates may take approximately 2–7 days while the shipment is transferred and processed within the local delivery network.
A temporary lack of tracking updates does not necessarily mean that your package has stopped moving.
60-Day Delivery Protection
If your order has not arrived within 60 days, please contact us at:
We will investigate the shipment with the applicable logistics provider. Investigations generally take approximately 3–5 business days.
If the investigation confirms that an eligible shipment has been lost or has not been successfully delivered within the applicable 60-day period, we will provide an appropriate resolution, which may include a replacement or a full refund for the affected item.
This protection does not apply where non-delivery is caused by circumstances attributable to the customer, including an incorrect or incomplete shipping address, refusal of delivery, or repeated unsuccessful delivery attempts.
Customs, Duties & Taxes
International orders may be subject to import duties, customs fees, taxes, or other charges imposed by the destination country or region.
Where such charges apply, they are determined by the applicable customs or governmental authority and are generally the responsibility of the recipient unless otherwise stated during checkout.
chelsiesff does not control these charges and cannot determine their amount in advance.
Customs procedures may also cause delivery delays. Such delays are outside our direct control.
For more information regarding possible import charges, please contact your local customs authority.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully check your:
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Recipient name;
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Street address and apartment/unit number;
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City, state, or province;
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Postal or ZIP code;
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Country; and
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Contact information.
If you notice an error, contact service@chelsiesff.com within 24 hours of placing your order.
We will attempt to update the information if the order has not yet been processed or shipped, but address changes cannot be guaranteed once fulfillment has begun.
chelsiesff cannot be held responsible for delivery failures resulting from incorrect or incomplete shipping information supplied by the customer.
Refused & Unsuccessful Deliveries
If a shipment reaches the destination country but cannot be successfully delivered because:
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The recipient refuses to accept the package;
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The shipping address provided by the customer is incorrect or incomplete; or
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The carrier makes multiple unsuccessful delivery attempts,
the shipment may be returned, held, or otherwise handled according to the carrier's procedures.
Any refund eligibility in these circumstances will be determined after the shipment status has been confirmed and in accordance with our applicable return and refund terms.
Additional shipping or return-to-sender charges resulting from customer-provided address errors or refused deliveries may be the customer's responsibility.
Contact Us
If you have questions about shipping, tracking, or delivery, please contact our Customer Service team:
Email: service@chelsiesff.com
Company Name: YANG FULING TRADING LIMITED
Registered Address:
Room 60, 3rd Floor, Loo Lee Center,
45 Kai Yuen Road, Kwun Tong,
Kowloon, Hong Kong
Address Notice: This is our registered business address and is not a return address. Please contact Customer Service before sending any return.